Privacy Policy
Southern Cross Interview Solutions ("we," "our," or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our online platform, including our professional interviewer courses, online interviewer training, interviewer certification programs, customized corporate training, and skill assessment and development services.
Information We Collect
We collect personal information that you voluntarily provide to us when registering for courses, subscribing to services, or contacting us. This may include your name, contact details, professional qualifications, payment information, and any other information you choose to provide.
We may also collect information automatically through cookies and similar technologies to enhance your experience and gather usage data.
Use of Your Information
We use your information to:
- Deliver and manage the services you request
- Process payments and provide related customer service
- Communicate important updates or information related to your training or certification
- Improve our online platform and services through analysis of usage patterns
- Comply with legal and regulatory requirements
Legal Basis for Processing
We process your personal data based on your consent, contractual necessity, legitimate interests, or compliance with legal obligations in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors, IT service providers, and business consultants. These parties are obliged to keep your information confidential and use it only for the purposes we specify.
We may disclose your information if required by law or to protect the rights, property, or safety of Southern Cross Interview Solutions, our users, or others.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Request correction or erasure of your personal data
- Object to or restrict processing of your personal data
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us using the physical address provided below.
Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
International Data Transfers
Your information may be stored and processed in Australia or other countries where we or our service providers operate. We take steps to ensure that your personal data is treated securely and in accordance with this privacy policy and applicable data protection laws.
Cookies and Tracking Technologies
Our site uses cookies to enhance user experience. You can configure your browser to refuse or delete cookies; however, some features of our services may not function properly if cookies are disabled.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review it periodically.
Contact Information
If you have questions or concerns about this privacy policy or our data practices, you may contact us at:
Southern Cross Interview Solutions
42 Bourke Street, Level 3
Melbourne, Victoria, 3000
Australia